Commercial and Residential Terms & Conditions

1) By booking our services or agreeing to a quote, you accept our terms and conditions of trading and agree to be bound by them.

2) These terms and conditions of trading apply to Green Clean Windows and any other trading name we choose to trade under.

3) All goods and services shall remain the property of Green Clean Windows until paid for in full.

4) If you wish to postpone our services, you must provide at least 30 days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.

5) You agree to give 30 days' written/email notice as a commercial or residential customer of terminating services. Failure to do so will result in a 100% charge for any work scheduled within this period. As a commercial client, your contract with us runs on a rolling 12 week contract, you will be charged the full remaining contract value.

6) For commercial customers, if completion of a pre-agreed clean isn't possible due to the customer's fault, we reserve the right to reschedule at our convenience. This includes but is not limited to: access limitations, buildings works /maintenance or any other reason that we consider is a safety issue.

7) Should you join our 4, 8 or 12-weekly residential rounds we will usually (at the discretion of Green Clean Windows) not charge the fee for a one-off/initial clean, but instead charge only the standard repeat fee charge (typically 50% the cost of a one off/initial clean). You enter our 4, 8 or 12-weekly residential rounds on the basis that you will have a minimum of 4 repeat cleans after the initial clean. Should you cancel our services before a minimum of 4 repeat cleans have taken place then a cost adjustment of 100% (the previously reduced 50%) will become chargeable and invoiced as a cost adjustment.

8) Occasionally, under extreme circumstances, we reserve the right to change the date of your clean. We will inform you of any changes and it is your responsibilty to inform us if you wish to make any changes, but we will endeavour to accomodate you.

9) We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

10) We reserve the right to refuse any work in unsafe areas, but you may still be charged if you were previously aware of any danger. This may include (but not limited to): Unsafe ground surface, electrical cabling, loose or unsound structural items, unrestrained animals. This list may be changed or added to at any time.

11) Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms and high winds.

12) In freezing temperatures, we may deem it necessary to grit areas of excess water. For gutter cleaning in frozen conditions, if we deem the debris removed from gutters to be mostly ice, it will not be removed from site, but left to melt down naturally.

13) For cover under either our re-clean guarantee or to report any damage, you must register complaints within 24 hours of the clean. All re-cleans are at the discretion of Green Clean Windows. Any complaints received after the 24 hour period will not be considered. Our re-clean guarantee only applies to 4 or 8 weekly customers, as anything longer than 8 weeks is considered a first clean due to the amount of dirt on the glass that may cause streaks or spotting if given a maintenance clean instead of a first clean. Re-clean guarantee does not cover metal frames if the paint or bare metal has oxidised, as this may cause streaks or spotting beyond our control.

14) The majority of our work is carried out using pure water systems. Any debris on the glass/frame/sill that is not water soluble, i.e. paint, plaster, cement, silicone/chemical sealants or similar that require manual (scraping) or chemical removal will be classed as a builders clean and will be subject to a 100% surcharge. If removal is unsuccessful, the original cleaning fee only will be charged.

15) We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

16) Should we be unable to access any part of your property/premises due to locked gates etc, we will only clean the accessible areas, such as front or sides. We will be unable to return to clean the restricted area until the next scheduled clean. We will only find a safe method of climbing over locked gates and walls if you have given prior consent.

17) Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: flowerpots and garden furniture (residential), industrial waste (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it but you are liable to be charged in full.

18) For gutter cleaning customers, all waste will be removed from the site and disposed of at our cost. Gutter cleaning covers the horizontal plastic/metal guttering and downpipes, but excludes any collection trough, gulley or otherwise unless specifically requested and detailed on your quote.

19) For fascia cleaning customers, this does not include any soffits or other horizontal surface underneath, only the vertical surfaces.

20) For regular commercial customers, full payment must be received within 14 days/30 days (depending on agreed terms). If payment is not received by the date stated on the invoice, you will receive an amended invoice with a late payment fee of £40, under current late payment of commercial invoices legislation, as well as 'statutory interest'- this is 8% plus the Bank of England's base rate, per month while the account remains unpaid. 7 days after the original payment date, you will be sent a reminder letter by post and charged accordingly (see item 21 for charges).

Regular residential customers must pay within 7 days of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.

21) We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms (14/30 days). For late payments, we reserve the right to charge a collection fee of £40 as well as 'statutory interest'- this is 8% plus the Bank of England's base rate, per month while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £5 for letters, £10 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.

22) For all one off jobs, full payment is due immediately on completion of quoted work. All quotes will be detailed and itemised to prevent any confusion once on site.

23) All correspondence is stored securely until full payment has been received and may be used if necessary to resolve any dispute.

24) Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and cleared. We cannot accept any liability for cheques, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.

25) Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

26) We are happy to supply a schedule of works to our residential customers. However, this is a guide indicating the week commencement date when we plan to visit, and we cannot be held to a specific date or time. With such factors as public holidays, bad weather, etc, it is not always possible to supply an exact date.

27) We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.

28) It is your responsibility to inform me if you move house or vacate the property. If you fail to do so, you remain liable for full payment for any subsequent cleans at the agreed price. If you refuse payment, the debt will be passed to a recovery agent who may charge an additional fee if they have to trace you.

29) The customer accepts a duty of care to any operative from Green Clean Windows while on site.

30) Any promotions and offers from Green Clean Windows are subject to different terms and conditions.

31) We reserve the right to amend these terms and conditions without notice.